Dear Customer,

We are undertaking a major revamp of our email hosting infrastructure and platform and as a part of this we are happy to announce that email packages associated to your hosting orders on the below domains will be migrated to our new Open Xchange v7 (OX7) powered platform in January 2015.

insert domain list here

• Email on the OX7 platform will be launched on 20th of January 2015 at $X.XX
• During the transition window of 30^th January to 30^th April, your email interface will be migrated from the current interface to OX7 - a modern, intuitive and user friendly interface, and the end date for your package will be set to 30th April 2014.
• Email send/receive functionality will stop working on 30th April, 2015. However, you will be able to renew the concerned order and resume all services as per the new billing model.
• After this transition, your billing model will change to a per account billing and you will receive a pro-rata refund (Please remove this line if you do not wish to offer refunds) if your packages currently expire after 30th April 2014
• This change will be irreversible and you do not have an option to stay on the legacy interface
• There will be no downtime during this change and the change for each account will happen almost instantaneously once it has started
• There will be no disruption to email services or loss of email data during this change 
• During the migration, all the saved signatures, filters, address book etc. from the current interface will also be ported over without any need for manual intervention
• You can take advantage of superior email reliability, top of the line email infrastructure, enhanced deliverability and cutting edge email editor, search functions that OX7 offers

What you need to do now:

• Please inform users on your email platforms about this upcoming change and the window during which the change may occur
• Check out this demo installation with the following credentials to explore the new features to prepare for this change:
  Username: demo@eelite.onlyfordemo.com
  Password: eeliteaccount123

Please contact us in case of any questions or concerns regarding the information in this email.